Refund Policy

This Refund Policy explains how refunds are handled for DawnShft subscriptions.

1. Free trial

DawnShft may offer a 7-day free trial on eligible Pro plans. During the trial, you can cancel before the trial ends to avoid the first recurring charge.

2. Subscription charges

After a trial ends, or when a paid subscription renews, the applicable subscription price shown at checkout is charged for the selected billing period. Cancelling a subscription normally stops future renewals rather than automatically reversing a charge that has already been processed.

3. Refund requests

If you believe a refund is appropriate, contact DawnShft promptly with the account email and transaction details. Refunds are handled through Paddle, our Merchant of Record, and are subject to Paddle's applicable refund process and applicable law. Paddle may review and approve refunds where required.

4. Exceptional circumstances

We may consider refunds for duplicate charges, material billing errors, or other exceptional circumstances. Nothing in this policy limits mandatory consumer rights or statutory cancellation/refund rights that apply to you.

5. Subscription cancellation

You can manage or cancel your subscription using the billing-management tools available in DawnShft. Cancellation does not by itself guarantee a refund of a completed billing period.

6. Questions

For a refund or billing question, use the support contact provided on the DawnShft website or in your account. Include the email used for your DawnShft account and the relevant transaction information so the request can be located.